Facilities Officer

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Facilities Officer

BUSINESS UNIT Integrated Facilities Management

REPORTING TO Facilities Manager

DIRECT REPORT POSITIONS POSITION GOALS

To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

DUTIES & RESPONSIBILITIES To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.

 Facility management o Assist to monitor the Office Facilities & Critical Environment o Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.

o Assist to deal with emergency and arrange ad-hoc repair

o To follow established escalation procedures and incident reporting procedures

 Office equipment & environment management o Assist FM to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely

o Assist FM to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service

o In charge of delivering hard service for office area and make annual preventive maintenance schedule for client, including air conditioning system/UPS/ integrated facilities and etc. Make sure facilities team carried out monthly according to the PPM plan.

 Vendor management o Meeting with GREF to understand clients' needs.

o Assist to evaluate the contractors’ service performance.

o Release PO and follow the agreement’s operation

 Customer Service / Client Relationships

o To arrange office soft & hard service.

o Keep good communication with clients.

o Ensured Key Operations Procedures are followed to ensure service standards are maintained.

 Payment/ billing management o Collect monthly bill and prepare payment track.

o To assist client/FM to do accrual.

o To assist update premise pool/general pool allocation key on monthly basis.

 Space management

o Assist to provide the accurate seating plan to support space management on monthly basis.

 Keep good communication with landlord and have the monthly meeting with Landlord.

 To assist client/FM to do report work, including monthly report and CEM KPI review etc.

 Supervise the receptionist, technician, tea lady and security guards

 Back up receptionist when necessary (during lunch time and leave)

 Assist client/FM to do restacking or relocation of staff.

 Any other duties assigned by the client / FM.

ACCOUNTABILITIES Management of seconded staff and service contracts/suppliers. Successful completion of scheduled activities. Prompt and courteous response to Client’s requests.

1. Provide support the Facility manager such in purchasing & monthly accounting.

2. Monthly measurement of achievement of KPI.

3. Management of equipment and materials on behalf of client.

REQUIREMENTS

 University degree

 Relevant experience in managing facilities preferred

 Strong interpersonal skills

 Proficiency in English (spoken and written)

Location:

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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