F&B Loyalty Engagement Executive - Prepit

A New Chapter: Dsquares X Prepit

We’re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit’s innovation and agility with Dsquares’ expertise and scale to build even stronger, more impactful loyalty and engagement solutions.

About Prepit:

Prepit aims to bridge the gap between restaurants & their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.

Our People is our Brand
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact—you'll fit right in.

About The Role:
We’re looking for a strategic and results-driven F&B Loyalty Engagement Executive to own and drive growth for our F&B category. You will be responsible for managing category performance, leading client strategy, rolling out new products and features, and collaborating cross-functionally to maximize client growth and retention. This role requires strong analytical skills, commercial acumen, and the ability to translate data into actionable growth strategies.

Duties & Responsibilities:

• Own and drive growth for the assigned F&B category.
• Track, analyze, and report category-level KPIs to ensure performance targets are achieved.
• Develop and share structured monthly plans for assigned clients aligned with their business objectives.
• Monitor category and client performance and recommend optimization actions.
• Lead new product and feature rollouts within the category, including:
• GTM planning
• Adoption tracking
• Defining success metrics
• Performance monitoring

• Consult clients on loyalty, retention, and growth strategies based on data insights and category benchmarks.
• Conduct monthly business reviews with assigned clients.
• Act as the main point of contact between clients and internal teams.
• Collaborate with Growth, Product, Operations, Tech, and Marketing teams to:
• Drive client growth
• Improve product experience
• Resolve operational blockers

• Work with the Product team to:

o Share different product requirements and experience

o Collaborate on roadmap priorities based on features impact

• Work closely with the Growth team monthly on:

o Brand strategy and objectives

o Campaign direction

• Ensure all customer communications and campaigns are aligned with the brand’s tone of voicecand identity
• Shares a structured monthly plan with the growth team including:

o Client strategy and objectives

o Campaign details

o Category based insights

o Communication direction

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3–5 years of experience in category management, account management, business development, or a related commercial role.
• Strong commercial mindset with proven experience driving growth and managing performance.
• Ability to analyze KPIs and translate insights into actionable growth strategies.
• Experience in client management and conducting performance reviews.
• Strong understanding of loyalty, retention, and customer growth strategies.
• Excellent communication, negotiation, and presentation skills.
• Strong time management skills and ability to manage multiple priorities.
• Ability to work under pressure and meet performance targets.
• Strategic thinker with a results-driven and data-oriented mindset.

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.