Exp Cust Exp Professional

THE FUTURE IS WHAT WE MAKE IT Senior Customer Experience Professional - Customer Service (THAI SPEAKER) Kuala Lumpur, Malaysia As an Experienced Customer Experience Professional here at Honeywell, you will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes. You will report directly to our Senior Customer Experience Supervisor and you’ll work out of our Kuala Lu...