Exhibitor Relations Manager

Who We Are:

Job Title: Exhibitor Relations Manager

Reporting to: Director of Exhibitor Relations

Department/Location: Exhibitor Relations Department, New York

 

Frieze are seeking an Exhibitor Relations Manager to be the contact point for exhibitors throughout the year and to be responsible for all administrative and technical aspects of their participation in our fairs.

Duties & Responsibilities

 

Be the primary contact for galleries for all aspects relating to their participation in the fair:

• Manage applications launch, process and analysis

• Organise and attend selection committee meeting

• Release application results and coordinate subsequent meeting

• Support with fair floor plan process and release fair layout to exhibitors

• Coordinate and launch Exhibitor Manual

• Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders

• Coordinate print and online material for exhibitors in the lead up to and during the fair

• Prepare for exhibitor onsite experience and maintain high quality customer service

• Manage onsite Exhibitor Desk and temporary staff team

• Coordinate post-fair communication and contribute to post-fair debriefs

 

Liaise with other departments in the organisation of the fair:

• Manage and develop digital platforms including Sugar CRM and the Frieze Portal with Digital and Data teams

• Supply information to the Content and Press teams to be included in fair promotional material

• Proof-read exhibitor sections of the fair promotional material

• Coordinate all gallery invoicing with Finance department

• Support Directors and curators with gallery cultivation, research, travels and expenses

• Coordinate production of all curated sections

 

Liaise with Production department and contractors for exhibitor-related areas:

• Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors

• Work alongside Production team to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers

• Mediate between exhibitors and contractors before and at the fair

• Escalate disputes between contractors and exhibitors before/at the fair

 

Contribute to the team processes and development:

• Maintain fair budget and timeline

• Coordinate internal teams to deliver exhibitor relations

• Maintain department procedures

• Manage Exhibitor Relations Assistant

• Contribute to department processes improvements

• Visit galleries and other art fairs for research

• Maintain accurate information on other art fairs

• Undertake research for new projects as requested

 You Have These: 

• Solid experience working with art galleries and other client-facing development experience

• Knowledge of the art world

• Ability to work under pressure

• High attention to detail

• Experience working with multiple stakeholders

• Team player, proactive and enjoys problem solving

• Experience delivering complex and ambitious projects

• Experience handling difficult conversations with clients and colleagues

• Exceptional communication skills, both written and verbal

• Innate high standards and extreme concern for quality

• Highly organized and proactive

• Exceptional people management skills

Working Conditions: 

• Permanent, New York

• Mon-Fri, 9am-6pm (40 hours per week)

• Some travel required, to attend Frieze fairs and meet clients / prospects

• Flexibility and longer hours often required

Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$60,000 annually (minimum will not fall below the applicable state/local minimum salary thresholds)

Hiring Rate Maximum:

$80,000 annually