Executive, Strategy & Process Improvement (Shared Services)

• Ensure all performance assessments and other data gathering resulted in accurate findings

• Monitor and improve on effectiveness and efficiencies of all systems and processes within the SSC

2. Identify and follow-up on improvement opportunities raised by process owners

• identification from SPI team’s analysis:
• Responsible of conducting feasibility analysis on possible SSC opportunities as instructed by SPI Lead
• Present the outcome of the feasibility study on the opportunities to SPI Lead or process council if needed
• Escalate any appropriate recommendation based on SPI findings to SPI Lead or process council if needed
• Responsible in assisting/conducting any projects/changes related to SSC improvement (managing the project and communication within SSC)

3. Support the SPI Lead in implementing strategies that elevate SSC performance and service delivery.

4. Achieve customer satisfaction

• Receive feedback in a constructive manner and take corrective action when the opportunity to do so arises.
• Continuously strive to gain customer satisfaction and continuously minimize complaints on the delivery of SSC Services
• Respond and provide advice on more complex AP and HR matters from BU/vendors that is escalated from the contact center or AP and HR Analyst
• To liaise with BU for any related AP and HR matters, directly or through analysts

5. Support the ongoing transformation and enhancement of FGV SSC functions and capabilities.

• Onboard, develop and coach others; provide on-time constructive feedback.
• Seek knowledge to build understanding if necessary.
• Foster strong team work and good working relationships between team members and other teams
• Positively receive and give motivational and formative feedback
• Jointly cultivate and contribute to a learning and knowledge sharing culture
• Always act in the best interest of all team members

6. Ensure Compliance and Provide HSSE Guidance to SPI team

7. Assist in evolution of FGV SSC and moving towards 5 years roadmap.

8. Support Cross-Functional Operations as in Account Receivable and Fixed Asset Unit

9. Perform any other tasks which are assigned by the superior.

Requirements:

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field is preferred.

• Minimum 1–2 years of experience in performance management, process improvement, or related areas.