Executive, Industrial Sales Services

Job Description:

Roles & Responsibilities

• Manage credit application for credible customers from the Credit Committee
• Monitor overdue in debtors account and resolve delinquent account issue within specified period
• Ensuring payments are timely received as per remittance advice and as per registered counter party
• Coordinate in preparing application of ‘credit release’

• Sales Order Processing

• Manage incoming Purchasing Order (PO) from the customers
• Manage execution of Sales Order (SO) from issuance of SO, delivery planning up to collection of payment
• Ensuring compliance to SOP & company policies
• Ensuring Sales Confirmation/Sales Order (SO)/Sales Contracts (SC) to customer is sent in timely manner
• Ensuring proper documentation related to SO/SC are well kept and retrievable

• Shipment & Deliveries
• Coordinating with Business Unit (BU) and to provide sales team and customers with shipment and delivery status updates
• Maintain close coordination with respective BU’s shipping & logistic
• Managing incoming customer inquiries related to export shipment, local deliveries status or products specification

• Customer Complaint

• Monitor progress of customer complaint resolution and update the customer accordingly

• New Product Registration

• Review and execute new product registration process by portal and outside portal depending on LOA
• Ensure SAP Material Code are ready for use in creating a quotation & sales order for a new product in SAP
• Log and file all approvals record for audit trails

• New Customer Registration

• Prepare Customer Master Data (CMD) for approvals and updating in SAP
• Prepare and execute Customer Registration Form (CRF) for new customer
• Prepare and update any changes related to customers’ portfolio such as changed in payment term or increased in credit limit (CL)

• Shipment & Deliveries

• Coordinating with Business Unit (BU) and to provide sales team and customers with shipment and delivery status updates
• Maintain close coordination with respective BU’s shipping & logistic
• Managing incoming customer inquiries related to export shipment, local deliveries status or products specification

• Reporting
• Monitoring on accounts receivable (AR) and outstanding Contracts (OC)
• Ensuring any issues related to AR and OC are attended and resolved
• Other reports

• Other scopes

  To execute any other tasks from time to time as required by the Management or Superior 

Job Requirements

• Degree/Graduate in Business Management/Supply Chain/Logistics and Transportation

• Experience in Logistics and Transportation Operations/Supply Chain/Manufacturing/Customer Service/Material Management

• Minimum of 3-years working experience

To apply, please submit your resume and cover letter outlining your interest for this role.