Executive, Higher Education (3)

Supervise and carry out operational work to ensure the successful running of programmes.  Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards. Work closely with Academics and University Partners to ensure students are provided a good learning experience. In addition, the candidate will be required to coordinate marketing communications activities including copy edit and proofread the marketing collaterals.

1.     HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms. (as applicable)

2.     Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.

3.     Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and CPE. Propose resolutions to issues faced by lecturers. (as applicable)

4.     Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.
(as applicable)

5.     Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, CPE regulations and internal quality requirements. (as applicable)

6.     Process Innovation:  Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.

7.     Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster, support, co-ordinate and plan marketing, recruitment and outreach activities, conduct briefings, update marketing materials (brochures, social media posts, website, email campaigns, etc.) and work with key stakeholders to ensure smooth on-boarding of new students.

8.     Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

JOB REQUIREMENTS

a)     Academic Education and Work Experience

·        A recognised diploma or bachelor's degree

·        At least 3 years of relevant working experience in programme operations or coordination roles; able to execute and coordinate tasks under minimal guidance

·        Fresh graduates with a bachelor’s degree may be considered, provided they have relevant internship or project experience in programme operations or coordination roles 

b)     Skills

·        Good communication and interpersonal skills for stakeholder coordination 

·        Strong organisational and multitasking capabilities 

·        Ability to execute and coordinate tasks across teams 

·        Good analytical and data handling skills 

·        Proficiency in systems supporting programme operations

c)     Personal Attributes

·        Resourceful and proactive in handling operational tasks 

·        Able to work independently and under pressure 

·        Detail-oriented with strong follow-through 

·        Collaborative and team-oriented 

·        Adaptable and responsive to operational needs

We regret that only shortlisted candidates will be notified.