ETIC, Service Designer - Manager

PricewaterhouseCoopers Services LLP

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Cairo - ETIC Until 9/27/2026 8+ years exp First posted July 29, 2026 Last posted July 29, 2026
Job description

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

We are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value. 

In this role, you will work across business, product, and technology teams to orchestrate people, processes, and systems, ensuring seamless and user-centric service experiences across all touchpoints. 

 

Responsibilities: 

  • Lead end-to-end service design initiatives, from discovery through to delivery and optimization 

  • Define service strategies that align with customer needs and business objectives 

  • Conduct service assessments to identify gaps, inefficiencies, and opportunities for improvement 

  • Develop service blueprints, journey maps, and operating models to guide transformation efforts 

  • Design and optimize user journeys to enhance usability, engagement, and adoption 

  • Collaborate with cross-functional teams (business, product, engineering) to ensure alignment and execution 

  • Facilitate workshops and co-creation sessions with stakeholders to drive alignment and decision-making 

  • Define and track service performance metrics (KPIs/OKRs) to measure impact and success 

  • Mentor and guide junior service designers, fostering service design capability within the team 

 

Qualifications: 

  • Bachelor’s degree in design, Human-Computer Interaction, or a related field, or equivalent experience. 

  • 8+ years of experience in service design, UX design, product Management and Product design, or consulting 

  • Proven experience delivering end-to-end service design or transformation projects 

  • Strong expertise in: 

  • Customer journey mapping 

  • Service blueprinting 

  • Experience design and usability 

  • Experience working within cross-functional, agile teams 

  • Strong stakeholder management and communication skills 

 

Preferred Qualifications: 

  • Experience in consulting or large-scale digital transformation programs 

  • Familiarity with service strategy, operating models, and business design 

  • Exposure to multiple industries (e.g., banking, telecom, public sector) 

 

Key Skills: 

  • Service Design & Systems Thinking 

  • Customer Experience & Journey Design 

  • Strategic Thinking & Problem Solving 

  • Stakeholder Engagement & Facilitation 

  • Data-driven Decision Making 

  • Leadership and Team Development 

 

What Success Looks Like: 

  • Delivery of seamless, value-driven services that improve customer satisfaction and adoption 

  • Clear and actionable service designs and transformation roadmaps 

  • Strong alignment between business goals and customer experience 

  • Measurable improvements in efficiency, performance, and value realization 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

About this role

Summary

Lead end-to-end service design and transformation, improve customer experience and business value

Job title

ETIC, Service Designer - Manager

Experience level

8+ years

Minimum experience

8+ years exp

Industry

technology

Location requirements

Based in Cairo; remote not specified

Salary

Not specified

Management role

Yes

Skills & keywords

Required skills

Service Design & Systems ThinkingCustomer Experience & Journey DesignStrategic Thinking & Problem SolvingStakeholder Engagement & FacilitationData-driven Decision Making

Preferred skills

consultingdigital transformationservice strategyoperating modelsbusiness design

Specializations

Service DesignCustomer Journey MappingSystems ThinkingUX DesignTransformation
Locations

Structured locations inferred from the posting.

Cairo, Cairo Governorate, Egypt

Work arrangement unknown City
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