ETIC, Learning and Development Senior Associate

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Workday human capital at PwC will focus on providing consulting services for Workday human capital management (HCM) applications. You will analyse client requirements, implement HCM software solutions, and provide training and support for seamless integration and utilisation of Workday HCM applications. Working in this area, you will enable clients to optimise their human resources processes, enhance talent management, and achieve their strategic objectives.

About PwC ETIC - Egypt Technology and Innovation Centre 

Roles and Responsibilities:

Daily tasks and delivery expectation 

As a L&D Managed Services Manager, you will lead teams to provide clients with L&D Managed Services across the L&D lifecycle.

This could include, but not limited elements across the following processes:

• L&D strategy, business alignment, and demand planning

• L&D program lifecycle management - including needs analysis, design, development, implementation and evaluation

• Training implementation and administration project management

• L&D vendor management

• L&D technology management (incl. LMS, elearning platforms etc.)

• L&D analytics, reporting & compliance

• L&D budget & resource management

Key responsibilities are provided below.

Manage L&D MS Engagements for Clients in the GCC:

• Lead and coordinate any transition tasks from clients to PwC

• Upskill team on any required process workflows and technologies

• Manage the day-to-day delivery for L&D engagements including client interaction and oversight of key customer deliverables / outputs

• Ensure timely and accurate processing of L&D activities across in-scope L&D processes for their engagements

• Complete quality reviews to ensure that delivery on their engagements is inline with established policies, procedures, compliance standards and customer expectations

• Hold overall accountability for KPI/SLA compliance within their engagement team across L&D related processes undertaken 

• Manage your own workload as well as that of the engagement team’s, including reporting on progress and issues escalations 

• Monitor the performance of team members on their engagements on an ongoing basis and implements appropriate coaching

• Communicate effectively with clients and facilitate seamless L&D service delivery and enhanced overall employee experience

• Manage risks and escalations in collaboration with client and project leadership

• Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients

Drive Continuous Improvement:

• Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to L&D processes and workflows

• Assist in the implementation of best practices and new technologies

• Implements corrective actions to address any deviations, and continuously improves service delivery based on feedback

• Leads quality improvement initiatives based on feedback and observations

Expected Skills:

Specific learned abilities or technical skills 

• Knowledge & experience in LMS systems and elearning tools

• L&D lifecycle management experience including training needs analysis, learning path & curriculum design, training delivery implementation program management etc.

• Communication and Interpersonal Skills: Excellent verbal and written communication skills in both Arabic and English

• Attention to Detail: High level of accuracy and attention to detail 

• Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline L&D processes and resolve escalations

Expected Competencies:

Values, behaviors & attitude

• Communicates with impact

• Results driven

• Drives organizational excellence

Required Language Skills:

Proficient in written and spoken English and Arabic

Minimum Education and Specific Qualification:

Bachelor’s degree in an education field, HR related field, business management / administration or equivalent

L&D related certifications in relevant fields would be advantageous

Years of Experience:

Manager with 4-7 years experience.

Ideally having worked with a large portfolio of people, process and technology preferably with experience serving Middle East or GCC region staff

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date