Estonian Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is pleased to present an exciting opportunity for an Estonian Speaking Tier 1 Support Agent. In this vital role, you will be the first point of contact for our Estonian-speaking customers, providing essential support and assistance related to our products and services. Your main objective will be to deliver outstanding customer service by effectively addressing inquiries and resolving any issues that arise. If you are dedicated to helping customers and enjoy working in a fast-paced, supportive environment, we would be thrilled to welcome you to our team!

Responsibilities

• Provide exceptional Tier 1 support to Estonian-speaking customers through various channels, including phone, email, and live chat.
• Troubleshoot and resolve basic customer inquiries and technical issues to ensure a positive customer experience.
• Assist customers with product-related questions, delivering timely and accurate solutions.
• Document customer interactions and feedback for continuous improvement of service quality.
• Collaborate with team members to escalate more complex problems to higher support tiers when necessary.
• Stay informed about product updates and enhancements to improve assistance capabilities.

Requirements

• Fluency in Estonian (both spoken and written) is required; proficiency in English is a plus.
• Prior experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills.
• Basic technical knowledge with a willingness to learn and grow.
• Ability to manage time effectively and multitask in a busy environment.
• A commitment to providing outstanding customer service with a friendly attitude.
• Familiarity with customer support tools or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )