Estonian Speaking Technical Support Advisor

Patrique Mercier Recruitment Nordic is excited to announce a fantastic opportunity for an Estonian Speaking Technical Support Advisor. In this role, you will be the primary point of contact for our Estonian-speaking customers, providing expert technical support and addressing inquiries related to our products and services. Your passion for technology and commitment to exceptional service will be key in delivering a positive customer experience. If you thrive in a collaborative environment and enjoy solving problems, we would love for you to join our dedicated team!

Responsibilities

• Provide high-quality technical support to Estonian-speaking customers through phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues effectively.
• Educate customers on product features and usage for improved satisfaction.
• Keep detailed records of customer interactions and solutions provided.
• Work together with team members to drive improvements in service delivery and customer satisfaction.
• Stay updated on product developments and technology trends to offer knowledgeable assistance.

Requirements

• Fluency in Estonian (both spoken and written) is essential, along with a proficient level of English.
• Previous experience in technical support or customer service is an advantage.
• Strong analytical skills with the ability to troubleshoot effectively.
• Excellent communication skills with a focus on achieving customer satisfaction.
• Ability to work independently as well as collaboratively in a team environment.
• Familiarity with customer support software or CRM tools is a plus.
• A genuine enthusiasm for technology and a dedication to helping others is necessary.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )