Estonian Speaking Online Platform Support Agent

Patrique Mercier Recruitment is excited to announce an opportunity for an Estonian Speaking Online Platform Support Agent. In this important role, you will provide exceptional customer service to our Estonian-speaking clients, assisting them with their inquiries and ensuring a seamless experience on our online platform. If you are fluent in Estonian and have a passion for helping others, we would love to hear from you!

Responsibilities

• Offer high-quality customer support through live chat, email, and phone in Estonian.
• Assist users in navigating the platform, managing their accounts, and troubleshooting any issues.
• Document all customer interactions and maintain detailed records for follow-up purposes.
• Collaborate with team members to enhance service quality and improve customer satisfaction.
• Stay informed about platform features and updates to provide accurate information to users.
• Collect user feedback to contribute to the improvement of support services.

Requirements

• Fluency in Estonian (both spoken and written) is essential; knowledge of English is an advantage.
• Strong communication skills and a customer-oriented mindset.
• Previous experience in customer support, especially in an online or tech environment, is preferred.
• Excellent problem-solving abilities with a focus on user satisfaction.
• Ability to work effectively in a fast-paced environment while managing multiple inquiries.
• Familiarity with online platforms and technology is beneficial.
• A proactive individual with a genuine interest in helping users enhance their online experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )