Estonian Speaking HealthTech Support Specialist

Patrique Mercier Recruitment is delighted to present an exciting position for an Estonian Speaking HealthTech Support Specialist. In this pivotal role, you will be the primary support contact for our Estonian-speaking customers, assisting them with any inquiries and technical issues related to our health technology products. Your mission will be to ensure users have a seamless experience, guiding them through troubleshooting and providing valuable insights into our technology solutions. If you are enthusiastic about tech and customer service, we invite you to apply!

Responsibilities

• Provide exceptional technical support to Estonian-speaking users across multiple channels, including phone, email, and chat.
• Troubleshoot, diagnose, and effectively resolve software and hardware issues for health technology products.
• Educate customers on product functionalities, features, and optimal usage practices.
• Document all customer interactions meticulously, including inquiries and resolutions, in our support platform.
• Collaborate with technical teams to communicate user feedback and facilitate the resolution of complex issues.
• Stay informed about advancements in health technology to provide accurate and relevant support.

Requirements

• Fluency in Estonian (both spoken and written) is essential; knowledge of English is advantageous.
• Experience in a technical support role, preferably in the health tech industry, is desirable.
• Strong analytical and problem-solving skills, with a solid grasp of technical concepts.
• Excellent communication and customer service skills with a focus on user engagement.
• Ability to work independently as well as part of a collaborative team.
• Familiarity with customer support tools or CRM systems is beneficial.
• A genuine interest in health technology and a commitment to providing high-quality support is crucial.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )