Estonian Speaking End User Support Specialist

Patrique Mercier Recruitment Nordic is excited to present an opportunity for an Estonian Speaking End User Support Specialist. In this pivotal role, you will provide essential support to our Estonian-speaking end-users, helping them navigate a range of technical issues associated with their software and hardware. Your troubleshooting skills and effective communication will be crucial in delivering excellent user experiences. If you are passionate about technology and enjoy assisting others, we would love for you to be part of our dedicated team!

Responsibilities

• Deliver high-quality technical support to Estonian-speaking end-users via phone, email, and chat.
• Troubleshoot and resolve an array of technical issues pertaining to computer systems and software applications.
• Guide users through the resolution process and provide clear, actionable instructions.
• Accurately document support interactions and solutions in the service management system.
• Collaborate with IT teams to escalate and resolve more complex technical issues when necessary.
• Keep updated on new technologies and solutions to enhance support capabilities.

Requirements

• Fluency in Estonian (both spoken and written) is required; knowledge of English is a plus.
• Experience in technical support, helpdesk, or a related field is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Able to work independently and collaboratively in a fast-paced environment.
• Familiarity with helpdesk software or ticketing systems is advantageous.
• A genuine enthusiasm for technology and a commitment to helping end-users effectively.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )