Estonian Speaking Email Support Specialist

Patrique Mercier Recruitment is excited to announce an opportunity for an Estonian Speaking Email Support Specialist to join our vibrant team. In this role, you will play a vital part in providing exceptional email support to our Estonian-speaking customers, addressing their inquiries and resolving any issues they may encounter with our products and services. Your strong communication skills and dedication to customer satisfaction will be key in ensuring a positive experience for our clients. If you are fluent in Estonian and have a passion for helping others, we would love to hear from you!

Responsibilities

• Deliver top-notch email support to Estonian-speaking clients, ensuring prompt and thorough responses.
• Diagnose and resolve customer issues based on their requests and feedback.
• Clearly articulate solutions and provide guidance to help customers effectively address their concerns.
• Maintain accurate records of customer interactions and document updates in the support system.
• Collaborate with team members to improve support processes and tackle recurring issues.
• Stay informed about product updates to provide the most accurate information to customers.

Requirements

• Fluency in Estonian (both written and spoken) is essential.
• Strong written communication skills for effective engagement with customers via email.
• Previous experience in customer service or similar email support roles is preferred.
• Excellent problem-solving skills and the ability to think critically.
• Attention to detail with the ability to manage multiple inquiries simultaneously.
• Ability to work independently as well as collaboratively within a team.
• Familiarity with customer support tools or CRM systems is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training