Estonian Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is excited to present an opening for an Estonian Speaking E-commerce Support Specialist. This role is designed for an enthusiastic individual fluent in Estonian who is passionate about providing outstanding support to our Estonian-speaking customers within the fast-paced e-commerce industry. As a vital member of our customer support team, you will assist customers with their inquiries, resolve issues, and ensure a seamless shopping experience. If you are eager to contribute to customer satisfaction and have a love for e-commerce, we encourage you to apply!

Responsibilities

• Provide high-quality customer support to Estonian-speaking clients via email, phone, and chat, focusing on e-commerce-related questions.
• Assist customers with order inquiries, product details, and payment processing issues.
• Effectively manage and resolve customer complaints promptly and professionally.
• Guide customers through product offerings and any available promotions.
• Document customer interactions and feedback accurately for quality improvement.
• Collaborate with other teams to quickly address and resolve customer concerns.

Requirements

• Fluency in Estonian (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in e-commerce or customer service roles is preferred.
• Strong communication and interpersonal skills.
• A basic understanding of e-commerce platforms and customer service processes is advantageous.
• Excellent problem-solving abilities and attention to detail.
• A proactive mindset with the ability to adapt to a fast-paced environment.
• Familiarity with customer support software or CRM systems is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training