Estonian Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for an Estonian Speaking Customer Support representative for a dynamic Online Travel Agency. In this role, you will be key in assisting Estonian-speaking customers with their travel plans and inquiries, ensuring an exceptional and seamless experience as they navigate their travel options. If you are fluent in Estonian and have a passion for travel and customer service, we invite you to join our team!

Responsibilities

• Provide exceptional customer support via phone, email, and chat to Estonian-speaking clients.
• Assist customers with inquiries related to travel bookings, itineraries, and travel policies.
• Resolve complaints and issues efficiently, ensuring customer satisfaction.
• Educate customers about available services and help them make informed travel decisions.
• Document customer interactions accurately to maintain service quality.
• Collaborate with other team members to enhance overall customer experience.

Requirements

• Fluency in Estonian (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Prior experience in customer service or travel industry is preferred.
• Excellent problem-solving abilities and a dedication to customer satisfaction.
• Ability to work independently and as part of a collaborative team.
• Interest in travel and tourism is advantageous.
• Familiarity with customer support software is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )