A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Help customers via inbound calls to solve product- or service-related problems by following the guidelines and procedures outlined by the company

·         Identify and assess customers’ needs to achieve satisfaction

·         Refer the service and meeting the goals set by the company

·         Provide accurate, valid and complete information by using the right methods/tools

·         Ensure resolution to each contact with an emphasis on a first contact resolution

·         Responsible for key contact center performance metrics at the individual level

·         Follow communication procedures, guidelines, and policies

·         Coordinate well with other departments

·         Understand all the business and products’ aspects to provide proficient support

·         Participate in team activities such as team huddles, up-training, etc.

·         Handle all requests with due skill and care

·         Demonstrate strong verbal and written communication skills, including appropriate grammar and punctuation

·         Promote and demonstrate Acquire’s values internally and externally

A BIT ABOUT YOU

·         Excellent communicator in English language (written and spoken)

·         Knowledgeable about contact center operations and metrics

·         Must, at least, have finished high school

·         With strong interpersonal, customer service, computer skills

·         Helpful, patient and friendly attitude with a drive to take on new challenges and learn

·         Ability to show empathy toward customer concerns

·         Maintain professionalism and positively represent the company

·         Exceptional listener; able to comprehend well

WHAT SUCCESS LOOKS LIKE

·         High customer satisfaction

·         Achievement of pre-defined KPIs and SLAs

·         Excellent feedback from customers

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!