Entry Level Customer Service Assistant

At SavvyPro, we’re here to transform the customer experience and engagement with your brand. We understand that you need to focus on the innovation of your products, therefore, we have training processes in place for any of your customer service needs. We’ll handle everything, from quickly sorting customer issues to scheduling appointments or consultations for your company services.  We provide outsourced excellence to the businesses we assist, helping brands effectively handle customer issues that surface day-to-day.

We are looking for a Customer Service Assistant to join our team and provide exceptional customer service to our clients. The successful candidate will be responsible for handling inquiries, resolving customer complaints, and ensuring customer satisfaction.

Responsibilities:

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolving customer complaints, concerns, and issues effectively and efficiently
• Maintaining a positive, empathetic, and professional attitude towards customers at all times
• Ensuring customer satisfaction and providing an excellent customer experience
• Collaborating with other departments to resolve customer issues and concerns
• Documenting customer interactions and feedback in a clear and concise manner
• Performing administrative tasks related to customer service, such as data entry and record-keeping
• Keeping up-to-date with product and service information to provide accurate information to customers
• Participating in training sessions and team meetings to improve customer service skills and knowledge

• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize workload
• Strong problem-solving skills and ability to resolve customer issues effectively
• Ability to work in a fast-paced and dynamic environment
• Proficient in using computer software and applications
• Availability to work flexible hours, including weekends and holidays

• 401(k)
• Disability Insurance
• Employee Assistance Program