Enterprise Customer Success Engineer
Tractian
Apply to this job São Paulo, SP on site Until 8/21/2026 First posted March 27, 2025 Last posted March 27, 2025
Job description
Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As an Enterprise Customer Success Engineer, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.
Responsibilities
- Partner with enterprise clients to develop and execute strategic maintenance plans.
- Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.
- Collaborate with client teams on the factory floor to resolve complex maintenance challenges.
- Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.
- Serve as a liaison between client teams and internal engineering to address advanced technical issues.
Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
- 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.
- Extensive knowledge of predictive maintenance and factory floor operations.
- Exceptional interpersonal skills with experience working with C-level executives and factory teams.
- Data-driven mindset with strong problem-solving skills and technical expertise.
About this role
Summary
Optimize client operations, lead training, resolve technical issues, and identify growth opportunities.
Job title
Enterprise Customer Success Engineer
Experience level
5+ years
Industry
software
Location requirements
São Paulo,-SP; remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
engineeringpredictive maintenancedata-drivenproblem-solvingtechnical expertise
Preferred skills
interpersonal skillsexecutive communicationfactory floor experience
Specializations
predictive maintenancefactory operations
Locations
Structured locations inferred from the posting.
São Paulo, State of São Paulo, Brazil
On-site City