English-French Bilingual Customer Care

Job Description: -
  FULL TIME JOB -- BENEFITS 1ST DAY OF WORK -- ****MUST BE ABLE TO WORK ON-SITE IN MARKHAM WITHIN ROTATIONAL SHIFTS STARTING AT 6 AM TO 11 PM  7/24/365 ENVIRONMENT***

The Role provides customer service and front line support to Companys clients with respect to the maintenance and operations of their buildings. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests. The Role is  required to provide service in English and French

KEY DUTIES AND RESPONSIBILITIES:
- Learns client account details, the service request/work order management systems, the telephony system and Company's Operations Centre policies, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line  managers
- Assesses and accurately assigns level of priority to facilitate timely fulfillment of requests
- Learns techniques for troubleshooting service issues, communicating with internal technicians and Managers, external service providers and other relevant parties.
- Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
- Provides customer service support in either English and French
- Maintains confidentiality of client account information and other confidential information.
 Conducts work in a professional manner.
- May be required to provide training to new Team Members.
- Other duties as assigned.


Work Hour Availability Requirements
- 7/24/365 environment requiring open availability; rotating shifts between 6:00am and 11:00pm .
- Weekends and holiday work availability on a rotational basis.
- May be required to work overtime
 

QUALIFICATIONS:
- One year or less of job-related experience
- High school completion plus some post-secondary technical or business course
- Demonstrated language proficiency (both verbal and written) in English, French including proper grammar, spelling and punctuation. Clear and effective communication skills in all languages
- Strong customer-service orientation and demonstrated customer service skills.
- Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
- Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
-Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.
- Demonstrated organizational skills.
- Ability to sustain concentration over a prolonged period of time and pay attention to details.
- Demonstrated computer proficiency including solid keyboarding skills.
- Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning

****We Are Looking To HIRE quickly ****

As the majority of our work is performed at client sites with significant travel required, applicants must live near major metropolitan airports.

Must be US Citizen with GREEN CARD HOLDER

No Phone Calls/Emails etc please those chosen for an interview will be contacted

We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.