Engineer Information Technology - End User Support

Monitor and respond to end-user inquiries via calls, webtickets, and chats. Provide updates, manage IT support content, and collaborate with teams to ensure smooth service operations.

Job Description
In your new role you will:

• Actively monitor incoming contacts via 3 end-user channels: Calls, Webtickets, and Chats.
• Provide information and status updates of incidents to our end-users.
• Be responsible for the content and release of IT Information news.
• Be accountable for all content used in support tooling, e.g: knowledge database, self-service portal, etc.
• Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
• Perform any additional tasks, topics, or projects as and when advised by Service Desk management.

Your Profile
You are best equipped for this task if you have:

• Bachelor's degree in Information Technology / Computer Science or any equivalent course.
• Good proficiency in English and Bahasa Melayu as it is compulsory.
• Proficiency in Mandarin as it is compulsory if required.
• Strong communication and interpersonal skills.
• Skills to run shift as it is required, which includes public & national holidays and weekends.
• Able to work independently with minimal supervision, willing to learn and work hard.
• Skills to be a team player and customer-focused.
• Theoretical and practical knowledge/experience in IT.
• A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (e.g., Microsoft solutions) as it is preferred.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.