Endpoint Systems Administrator II

The Helpful Smiles Technology Global Center (HST Global) in Bangalore is a division of the Hy-Vee IT team named as the Helpful Smiles Technology Center based in the US. It supports Hy-Vee’s business growth and modernization needs by accelerating the adoption of technology across enterprise operations. It offers tech talent the unique opportunity to transform retail technology at Hy-Vee and understand different markets and cultural dynamics, as well as the opportunity to work locally and remotely on IT challenges. The Hy-Vee IT team is looking to expand its capabilities in software development and delivery with roles such as Agile and full stack and data analysts based out of Bangalore. HST Global will serve the entire IT organization across roles and functions.

About Hy-Vee

Hy-Vee, Inc. is an employee-owned chain of supermarkets with a revenue for more than $ 12 Billion dollars annually. Hy-Vee ranks among the top 5 most trusted brands and has been named one of America’s top 3 favourite grocery stores. Its more than 285 stores are in eight Midwestern states: Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota and Wisconsin. Distribution centers are in Chariton, Iowa, and Cherokee, Iowa, with a third perishable operation in Ankeny, Iowa. Hy-Vee’s corporate office is in West Des Moines, Iowa.

The largest Hy-Vee stores are full-service supermarkets with bakeries, delicatessens, floral departments, dine-in and carryout food service, wine and spirits, pharmacies, health clinics, health markets, and full-service restaurants at some of its properties.

About HST Global

The Helpful Smiles Technology Global Center (HST Global) in Bangalore is a division of the Hy-Vee IT team named as the Helpful Smiles Technology Centre based in the US.

It supports Hy-Vee’s business growth and modernization needs by accelerating the adoption of technology across enterprise operations. It offers tech talent the unique opportunity to transform retail technology at Hy-Vee and understand different markets and cultural dynamics, as well as the opportunity to work locally and remotely on IT challenges.

The Hy-Vee team is looking to expand its capabilities in Bangalore. HST Global will serve the entire IT organization across roles and functions.

Responsibilities:

• Maintains base system image testing and deployment using MECM and Workspace One

• Encourages automation by leveraging PowerShell and or other scripting languages.

• Maintains MDM platforms using Workspace One, JAMF, and Intune.

• On-going vulnerability operational support including operating systems releases, upgrades, service pack installations, security updates, and any system change activities

• Creates and maintains technical documentation stored within the team's knowledge base.

• Perform patching, updating, testing, and deploying of system firmware and software.

• Performance Tuning on low-risk platform and systems

Education & Experience

• A degree in MIS, Computer Science, or equivalent technical field from an accredited university and/or 3 to 5 years equivalent work experience is required.

Required knowledge, Skills or Abilities:

• Experience administrating Microsoft MECM.

• Experience administrating MDM platforms such as Workspace One (Air Watch), JAMF, Patch My PC and Intune.

• Experience administrating Windows, MacOS, iOS, Android OS

• Basic understanding of automation tools such as Ansible, PowerShell, or other scripting languages are desired (good to have).

• Basic understanding of the network stack.

• Basic understanding of monitoring and alerting tools such as Nagios and Splunk.

• Resourcefulness and problem-solving aptitude.

• Managing Tickets

• Retail domain is good to have, VMware experience would be ideal.

• Experience in skills like DWH, Data Lake, BI reporting, Analytics and dashboarding.

• Proficiency with source control and release technologies (e.g., Git and Azure DevOps) and practices

• (e.g., CI/CD and automation)

• Good soft skills- able to work with business partners to understand the requirements, demonstrate

• solutions to business partners, gain commitment from business partners on their

• engagement/deliverables.

• Cross-Functional internal team exposure – has worked previously with Product, Design, QA and

• Delivery leads.

• Can help onboard and provide support to developers as they learn in their careers.

• Experience leading Agile/Scrum development teams.

• Consulting organization from retail-based projects can be considered