End user support
Iconma
Apply to this jobOur Unique Capabilities
We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.
Our Staff Members
Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.
Our Recruiting
Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers’ is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.
End User Support
Location: Wichita, KS
Duration: 3 months
Description:
This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user accounts and security access.
Essential Duties and Responsibilities:
The primary responsibilities of this role are:
- Reviewing the original request for accuracy and following up with the requestor to capture any missing information.
- Submitting the appropriate system access requests on behalf of the end user.
- Validation that requests are completed accurately.
- Follow up / monitoring to ensure requests meet expected service level agreement.
Experience:
- Basic computer skills.
- Customer Service.
Required:
- Strong organizational skills to manage priorities and meet deadlines.
- Detail oriented.
- Multi-tasking skills.
Preferred experience:
- Prior customer service / service desk experience.
- Microsoft Outlook.
Minimum Education Required: High School Diploma.
Minimum Education Required: High School Diploma.
Summary
Manage user account requests, ensure accuracy, and monitor service levels.
Job title
End user support
Experience level
basic skills
Industry
staffing and consulting
Location requirements
Wichita, KS, on-site, no remote work
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Wichita, KS, USA