End User and Systems (AV/VTC) Technician

End User and Systems (AV/VTC) Technician

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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Responsible for providing IT support to end users across multiple support facilities. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space.

More About the Role:

• Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) equipment ranging from simple desktop to more complex integrated Audio-Visual systems.
• Configure and maintain collaboration tools (Microsoft Teams, Microsoft Live Events, CISCO Webex) and audio/video streaming software.
• Provide recommendations and expertise on collaboration tools and video streaming software.
• Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment
• Identify, isolate and classify network faults identified either manually or via available network management tools.
• Assist with set-up for AV meetings or live events to include providing user training and support
• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion.
• Provide extensive troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.
• Document incidents, including opening case, updating with current status and timely closure.
• Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment
• Coordinate and schedule equipment and software testing and pre-checks in advance of VIP and high visibility events
• Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures
• Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies
• Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.

You’ll Bring These Qualifications:

• Requires active minimum Secret clearance, Top Secret preferred
• Ability to obtain/maintain EOD Suitability Clearance
• Typically has a University Degree (BA/BS) or equivalent experience and minimum 16 years of related work experience or Masters and 7 years experience.
• Background in supporting WIN 10 OS, O365 products, active directory and MDM solutions, AV
• Previous experience using ITSM tools for ticket tracking

These Qualifications Would be Nice to Have:

• Familiarity with using ServiceNow
• Experience supporting organization senior staff (e.g. VIPs)

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$70,800 - $148,600