Employee Services Coordinator

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Human Resources
Reports To: HR Director / Employee Services Manager

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a detail-oriented and customer-focused Employee Services Coordinator to support HR operations and employee programs. The ideal candidate will manage employee inquiries, coordinate onboarding and offboarding, maintain personnel records, and support benefits and training initiatives.

This role requires excellent communication skills, confidentiality, and the ability to provide high-quality support in a fast-paced government contracting environment.

Key Responsibilities

Employee Support

Serve as the primary point of contact for employee inquiries regarding HR policies, benefits, and services.
Coordinate responses to employee questions with professionalism and accuracy.
Assist with employee engagement and retention initiatives.

Onboarding & Offboarding

Coordinate onboarding processes including new hire documentation and orientation.
Assist with offboarding processes including exit interviews and documentation.
Maintain accurate employee records throughout the employment lifecycle.

Benefits & Training Support

Assist employees with benefits enrollment and inquiries.
Coordinate HR training programs and maintain training records.
Support HR leadership in communication and administration of employee programs.

Compliance & Documentation

Maintain accurate personnel files and HRIS records.
Ensure compliance with federal, state, and company HR requirements.
Assist with audits and reporting as required.

Process & Program Support

Support continuous improvement of HR processes and services.
Assist in HR initiatives related to workforce engagement and program administration.

Required Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field.
2–4 years of experience in HR, employee services, or administrative support.
Strong organizational and communication skills.
Proficiency in Microsoft Office Suite and HRIS systems.
Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR).
Experience supporting government contracting or defense programs.
Familiarity with benefits administration and employee programs.
Experience in multi-state HR operations.

Core Competencies

Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative

Work Environment

Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.