Email Administration Team Head

To oversee the 2nd level support and technical administrative tasks carried out by the administrators for any e-mail related problem troubleshooting, to ensure the smooth work and data flow, and to avoid any disruptions to the bank’s internal and external communications.

key responsibilities:

• Supervise installation, upgrade, monitoring, and maintenance of E-Mail system required for business communication.
• Ensure the resolution of any raised issues related to the messaging system in an accurate and timely fashion to provide the maximum mail service availability.
• Plan to implement new features and program fixes in the e-mail system to provide better user experience.
• Ensure proper Capacity planning and data maintenance activities for e-mail system to prepare for expected business growth.
• Oversee the administration of email related collaboration servers such as Traveler/ActiveSync, E-mail Content filtering (Anti-Spam/Virus) to facilitate access to business mails with security/privacy control.
• Review Disaster Recovery (DR) scenarios, verify that the correct procedures are in place to be applied whenever needed, and supervise smooth failover to Disaster Recovery site to ensure DR readiness.
• Review regular monitoring outputs of all Email & Messaging components to maintain the performance, and efficiency of the system.
• Review, update and enforce technical procedures, and runbooks for the Email & Messaging in scope services to ensure that all team members are working in a consistent manner.
• Lead and plan for all upgrades and configuration changes, abiding to the change management process to mitigate operational risks.
• Provide guidance, knowledge transfer and consultancy to all team members to ensure high technical capability is cascaded properly.
• Cooperates with other heads in the department in new initiatives aimed at enhancing collaboration tools through integrations to improve user experience.

Requirements

• Bachelor’s Degree of Communications/Computer Engineering or equivalent.
• Minimum 6 - 8 years of experience in Email Administration support
• Solid Knowledge in Email products and technologies:
• MS Exchange 2013 to 2019.
• MS ActiveSync.
• MS Exchange Archiving.
• Mail Gateways and content filtering.
• Knowledge of CommVault or any e-mail archiving solution.
• Knowledge of HCL Lotus Domino is a plus.

Mandatory Certifications:

• Professional Certification in MS Exchange.
• MCSA in Active Directory and/or SQL are a plus.

Skills:

• Very good command of English and Arabic languages.
• Very good Communication and Presentation skills.
• Very good Analytical Thinking and Problem-Solving skills.
• Very good Management skills in Planning, Time Management and Project Management.