Eligibility Technician 2 (PCN 060660)

Alaska

Juneau, AK, AK, US Until 8/21/2026 1+ years exp First posted May 25, 2026 Last posted May 25, 2026

Job description

<div style="text-align: center">This position is open to Alaska Residents only. Please check our <a href="http://doa.alaska.gov/dop/recruitment/alaskaRes/">residency definition</a> to determine if you qualify. <img class="fr-fic fr-dib" src="https://secure.neogov.com/images/AgencyImages/jobposting/2704/jobpostings/image/DFCS Logo.png" style="width: 300px" alt="Bethel">The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Eligibility Technician 2 located in Juneau, Alaska.</div><div style="text-align: left"><div style="text-align: center"> <img class="fr-fic fr-dib" src="https://secure.neogov.com/images/AgencyImages/jobposting/2704/jobpostings/image/Glacier.png" style="width: 519px" alt="What you will be doing"></div><div style="text-align: left"> What You Will Be Doing As a centralized Eligibility Technician II, you will be responsible for providing timely and accurate eligibility determinations and benefit authorizations for federal programs on behalf of children in the state's custody and children in Tribal custody under a Tribal/State agreement.  You will perform independent case work, process Medicaid for all children in a state adoption and guardianship subsidy, and assist with applications for Social Security benefits. You will identify, research, and resolve inconsistencies and discrepancies to reach an appropriate determination or redetermination of eligibility. You will provide coverage for vacant positions, become an expert on court orders, and support centralized eligibility functions. On the job training is provided. Our Organization, Mission, and Culture</div><div style="color: inherit; font-style: normal; text-align: left; text-indent: 0">The <a href="https://dfcs.alaska.gov/ocs/Pages/default.aspx">Office of Children's Services</a> strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.   The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.  </div><div style="color: inherit; font-style: normal; text-align: left; text-indent: 0">Everything we do is underpinned by our <a href="https://dfcs.alaska.gov/ocs/Pages/aboutus/default.aspx">Core Values</a>.</div><div style="text-align: left"><div> </div></div><div style="text-align: left">Benefits of Joining Our Team The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve. During your initial twelve months with the agency, you will be in a probationary period, considered as a training phase. This involves comprehensive virtual training, on-the-job learning with your supervisor, and collaborative experiences with your colleagues. Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information. </div><div style="text-align: left"> Working Environment You Can Expect This position is located in the Goldstein Building in beautiful downtown Juneau. We are surrounded by fantastic views of mountains, the Gastineau Channel, and are conveniently located near many restaurants and stores for easy access to lunch and shopping. We are also located near the Downtown Transit Center, if taking the bus is your preferred method of travel. For information on the Juneau community (including schools, hospitals, housing) please review the <a href="https://dcra-cdo-dcced.opendata.arcgis.com/">Alaska Community Profiles</a>. We Are Seeking a Candidate with the Following Competencies:<ol><li>Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.</li><li>Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.</li><li>Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.</li><li>Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.</li><li>Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.</li></ol><div style="text-align: left">Special Note<ul><li>All positions require valid ID and successful completion of a background investigation, including fingerprinting and a criminal records check.</li><li>The successful candidate may be required to attend multiple training courses normally located in Anchorage.</li></ul></div><div style="text-align: left">A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. To view the general description and example of duties for an Eligibility Technician 2, please go to the following link:<a href="https://www.governmentjobs.com/careers/Alaska/classspecs"> </a><a href="https://www.governmentjobs.com/careers/alaska/classspecs/889912?keywords=eligibility%20technician&pagetype=classSpecifications">https://www.governmentjobs.com/careers/alaska/classspecs/889912?keywords=eligibility%20technician&pagetype=classSpecifications</a></div></div></div>One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.   Substitution: Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).At time of interview applicant is requested to submit:<ul style="margin-bottom: 3pt"><li>A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.</li><li>A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.<ul style="margin-bottom: 3pt"><li>Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.</li></ul></li></ul> Please read the below information carefully. This applies to your application submission.<div style="text-align: left"><undefined> </undefined><div style="text-align: left">CLASSIFICATION STUDY: This position is currently undergoing review as part of the Public Assistance Field Services job class study, and therefore, both the title and the assigned pay range may be subject to change upon completion of the study. <undefined> </undefined><undefined> </undefined><div style="text-align: left">NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. EDUCATION To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.  (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.  Omission of required documentation listed will result in an incomplete application and you will not receive further consideration. WORK EXPERIENCE When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed. LEGAL EMPLOYMENT The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.   The State of Alaska does not provide VISA Employer sponsorships. RECRUITMENT SCOPE This position is open to Alaska Residents only. Please check our <a href="http://doa.alaska.gov/dop/recruitment/alaskaRes/">residency definition</a> to determine if you qualify. MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: <a href="http://doa.alaska.gov/dop/workplace/help/" target="_blank" title="http://doa.alaska.gov/dop/workplace/help/">http://doa.alaska.gov/dop/workplace/help/</a> NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at <a href="https://www.governmentjobs.com/OnlineApplication/User/ResetPassword">https://www.governmentjobs.com/OnlineApplication/User/ResetPassword</a><a href="https://www.governmentjobs.com/OnlineApplication/User/ResetPassword">.</a> EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.</div></div></div>WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to [email protected]. For applicant password assistance please visit: <a href="https://www.governmentjobs.com/OnlineApplication/User/ResetPassword">https://www.governmentjobs.com/OnlineApplication/User/ResetPassword</a> For specific information in reference to the position please contact the hiring manager at: Name: Lala Levale / Social Services Program Coordinator Phone: (907)465-3105 Email: <a>[email protected]</a>

About this role

Summary

Process eligibility, benefits, and benefit redeterminations for children and families.

Job title

Eligibility Technician 2

Experience level

1 year of entry level experience or relevant education

Minimum experience

1+ years exp

Industry

government

Location requirements

Juneau, AK; on-site work only.

Salary

Not specified

Management role

Skills & keywords

Required skills

readingreasoningadaptabilityinformation managementregulations

Preferred skills

None specified

Specializations

eligibility determinationbenefit processingMedicaidsocial security

Locations

Structured locations inferred from the posting.

Juneau, AK, USA

On-site City