Electricity On Sell Executive

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The Electricity On-Sell Executive is responsible for optimising the performance of existing electricity on-selling (EOS) sites, supporting the expansion of new EOS projects, and delivering the organisation's Electricity On-Selling strategy to maximise asset performance and customer outcomes.
Working collaboratively with Centre Administration Managers, Property Analysts, Embedded Network Managers, retailers, metering providers, and other internal and external stakeholders, the role ensures the effective implementation of EOS projects and the efficient operation of day-to-day electricity on-selling activities.
Key responsibilities include supporting budgeting and forecasting processes through the preparation of templates and data entry, coordinating project rollout activities, delivering training to internal stakeholders on EOS processes, and facilitating the timely resolution of retailer and operational issues. The role also assists with customer account administration, metering coordination, and stakeholder engagement to ensure accurate and efficient service delivery.
The Electricity On-Sell Executive is committed to maintaining high operational standards by ensuring compliance with internal policies, supporting continuous process improvement, and contributing to the achievement of commercial, operational, and customer service objectives across the electricity on-selling portfolio.

Key Responsibilities

Stakeholder & Communication Management

Customer Administration

• Maintain copies of existing tenant lease SEOAs filed by asset, ensuring easy access and accurate records for future reference.
• Working closely with Embedded Network Manager (ENM)
• Manage all external stakeholder energy and EN queries and communications via the Zendesk ticketing platform to ensure timely and accurate responses.

• Investigate billing discrepancies.
• Resolve customer complaints professionally.
• Explain electricity charges and tariffs.
• Support customers through connection and disconnection processes via Zendesk and ENM.

Metering Administration

• Coordinate meter installations, exchanges, removals, and testing.
• Maintain meter registers/meter data app and auditing
• Liaise with Metering Coordinators and Metering Providers.
• Investigate missing or inaccurate meter reads and comms faults

General Administration

• Reviewing and maintaining Embedded network metering scopes/policies/Loop page
• Data entry
• Maintain zendesk ticketing system
• Accounts payable processing monthly
• Managing purchase orders
• Non tenant energy billings
• Monthly asset tenant billing reconciliations
• Coordinate service requests and issue resolution.
• Identify and implement process efficiencies

Operational Support

• Coordinate all EN operational-related tasks, processes, and projects, including collaboration with ENMs, centre teams, tenants, electrical contractors, and energy retailers, to ensure seamless project execution.
• Oversee project fundamentals and day-to-day processes, addressing any issues that arise to maintain efficient and effective operations.
• Support project expansion rollouts by planning and executing tasks, ensuring that all stakeholders are informed and aligned with project goals.
• Provide internal staff training on EOS procedures and best practices to ensure a knowledgeable and capable team.
• Maintain meter app data mapping
• Assist with ENM portal and tenant registration requirements
• Ensure data integrity across systems.

Stakeholder Management

• Liaise with:
  • Embedded Network Managers
  • Energy retailers
  • Metering providers
  • Centre teams
  • Energy Team
  • Accounts Payable
  • Accounts Receivable
  • Retail partners

Key Performance Indicators (KPIs)

• Timely processing of customer requests
• Invoice processing
• Sale of Energy Agreement Audit
• Stakeholder response times
• Monthly centre billing reconciliations
• Annual auditing of meter registers
• Zendesk Management and Resolution of customer enquiries

Skills and Experience

Essential

• Experience in electricity retail, utilities, or embedded networks.
• Knowledge of electricity billing processes.
• Strong administrative and organisational skills.
• Excellent customer service skills.
• High attention to detail.
• Intermediate to advanced Microsoft Office skills, in particular advanced excel skills
• Data entry
• Strong written and verbal communication skills.

Desirable

• Experience with embedded network operations.
• Knowledge of the National Electricity Market (NEM).
• Experience working with metering data.
• Knowledge of property management system – JDE/Oracle

Qualifications

Essential

• Certificate IV or higher in Business Administration, Utilities, Energy, or a related field, or equivalent experience.

Desirable

• Industry training in embedded networks or electricity market operations.

Personal Attributes

• Strong attention to detail.
• Analytical and problem-solving skills.
• Customer-focused approach.
• Ability to manage multiple priorities.
• High level of integrity and confidentiality.
• Collaborative team player.
• Proactive and adaptable.
• Commitment to continuous improvement.

Working Relationships

Internal

• Energy Team
• Centre Teams
• Operations Team
• Finance
• Customer Service
• Compliance
• Asset Management
• Senior Leadership

External

• Electricity Retailers
• Metering Coordinators
• Embedded Network Managers
• Customers
• Electrical contractors

Work Environment

This role is primarily office-based with occasional site visits to shopping centres. The position may require participation in projects involving centre developments, or regulatory initiatives

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options

• Birthday leave & purchased additional leave

• $1,000 worth of VCX securities rewarded for eligible team members

• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.