At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.

Job Description
A Business Transformation Analyst is a link between the IT department and the company, as well as with external customers and suppliers. The objective of the role is to implement and maintain an application solution around the ERP system and its ecosystem. The person will join our Da Vinci team which focuses on the implementation and configuration of new ERP and CRM systems - Microsoft Dynamics AX and Salesforce in Arrow's EMEA region.

What will you do at Arrow?

• Establish and maintain continuous assessment of operational processes in the EMEA region,

• Perform ongoing analysis of business needs to optimize business processes.

• You will be responsible for setting up and monitoring the continuous evaluation of business processes in the EMEA region, the ongoing analysis of business needs in order to optimize them,

• Act as a single point of contact for the business community regarding functional requirements,

• Manage the review and validation of functional specification documents,

• Manage user acceptance tests of the solutions provided,

• Monitor the entire process and think about continuous improvement, analyze reports and ROI metrics,

• Provide on-site support for end-to-end testing during ERP implementation.

The profile we are looking for:

• 3-5 years of experience in the field

• Knowledge of MS AX Dynamics / MS Dynamics Navision required

• Knowledge of Salesforce will be a plus

• Fluent English, French will be an asset

• Excellent communication and analytical skills

• Supply Chain experience

• EDI (Electronic Data Interchange) and/or APIs (Application Programming Interfaces) knowledge

What are the advantages for you ?

• Undetermined contract.

• Interesting career development opportunities in a rapidly expanding environment.

• International collaboration.