Ecommerce Specialist

Job Title:  E-commerce Specialist 

Work Location: Bangalore

Role Responsibilities:

• Play an integral part in supporting SAP Ecommerce projects and planned website releases from inception to completion.
• Partner with stakeholders across the business to continuously improve the Ecommerce process in place and manage the backlog of development work based on priorities.
• Create accurate development and support tickets and instruct and manage the relationship with the external development team.
• Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
• Communicate with the Ecommerce Technical Solutions Lead and wider team on progress of projects/releases and support issues.
• Working with website monitoring and testing tools to ensure the website is performing optimally at all times.
• Responsible for managing the end to end testing of all projects, planned releases/support tickets in staged and production environments. Logging feedback with developers.
• Manage the running of various reports and scripts required by the business on a daily and weekly basis.
• Troubleshoot issues on the platform raised by various Business Units as they arise.
• Maintain and update training and how-to documentation on platform functionality.
• Work closely with external web development team and AMETEK Ecommerce team.
• Work with Business Units to develop Ecommerce digital plans to improve conversion from all key channels
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

The successful candidate will possess the following:

• Degree in IT / Software engineering /Business Information Systems / Ecommerce / Digital Marketing or related discipline with an accredited institution.
• 3-5 years’ experience working in an Ecommerce Specialist environment
• Experience using SAP Commerce Cloud an advantage
• Experience developing and executing Testing plans
• Experience using data driven insights to merchandise product catalogues 
• Working knowledge of agile systems such as JIRA, ServiceNow and Asana Supports desks
• Excellent SEO optimisation skills on platforms such as AHREFs
• Excellent MS office skills especially Excel
• Ability to be able to work as part of a team or on own initiative
• In depth Knowledge of Google Analytics (GA4) and knowledge Google Ads