eCommerce Sales Manager

Introduction

iRobot Japan is seeking an experienced eCommerce Sales Manager to lead and expand our growing eCommerce business, with a strong focus on online marketplaces. The primary mission of this role is to strategically drive revenue growth, improve profitability, and elevate the iRobot brand presence across key platforms such as Amazon, Rakuten, and Yahoo.
This role will work closely with the Marketing & eCommerce team—including Digital Marketing, Content Production, and eCommerce Operations—as well as cross-functional stakeholders to develop 4P strategies, enhance customer experience, implement best practices, and drive innovation. The position reports directly to the Director of Marketing & eCommerce.

Key Responsibilities

• Play a key leadership role in shaping and executing the overall eCommerce strategy
• Lead the eCommerce business to achieve revenue and margin goals
• Build and maintain strong relationships with marketplace partners to develop mutually beneficial solutions that support growth and brand equity
• Collaborate with internal teams (Retail Sales, Product, Operations) to optimize product assortment, segmentation, pricing, and promotional strategies
• Partner with the Digital Marketing team to plan and optimize advertising campaigns both on and off the eCommerce platforms
• Ensure a seamless customer experience through effective operational execution, including product launches, content management in coordination with eCommerce Operations, Content Production, and Customer Support
• Identify and develop new business opportunities within existing or emerging marketplaces

Qualifications

Experience

• Minimum 5 years of hands-on experience managing marketplace businesses such as Rakuten and Amazon

Skills & Competencies

• Proficient in Rakuten Merchant Server and Amazon Seller/Vendor Central
• Proven track record in key eCommerce functions: merchandising, sales forecasting, KPI tracking, advertising, and customer service
• Strong analytical and problem-solving skills with a proactive, can-do attitude
• Collaborative team leader with the ability to work effectively across multiple departments
• Language: Fluent in Japanese; proficient in written business English (able to create documents in English)
• Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP)
• Experience in global companies, consumer electronics, or major eCommerce platforms (Amazon, Rakuten, Yahoo!) is a plus