eCommerce Manager

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Mission

Drive sustainable, double-digit GMV growth across Shopee, TikTok Shop (TTS), and Lazada for newly launched brands by leading the Zone's e-commerce strategy while enabling local agencies and enablers to deliver best-in-class execution. You will bridge Brand, Commercial, and Supply Chain functions to make Galderma the most visible and best-converting skincare and baby brand across Singapore's digital shelves.

Core Responsibilities

1. Strategy & P&L Governance

• Define the annual e-commerce business plan, identifying key growth levers (new platform launches and portfolio expansion).
• Co-own and manage the e-commerce P&L, optimizing transactional media and promotional investments (Retail Media, Search, Promotions) to maximize ROAS and ROI.
• Lead Joint Business Plans (JBPs) with Shopee, TikTok Shop, and Lazada.
• Set KPI targets and establish brand standards for agencies and enablers.

2. Platform Growth Strategy

• Develop platform-specific growth strategies for Shopee, TikTok Shop, and Lazada based on platform dynamics and historical performance.
• Define GMV split and phasing in close collaboration with local markets.
• Build brand-specific growth plans while maintaining global brand consistency.
• Design and execute promotional calendars, including exclusive bundles, sampling programs, and CRM-driven loyalty initiatives.

3. Branded Content & Transaction Media

• Co-own Store-in-Store (SIS), Product Detail Pages (PDPs), and branded content quality across all platforms, ensuring Perfect Store execution.
• Oversee transaction media execution and campaign performance together with country and brand teams.

4. Performance Management

• Track key KPIs including GMV, traffic, and conversion.
• Drive content strategy, including keywords, product narratives, assortment plans, and commission guidance.
• Manage trade spend productivity (ROI and GTN).
• Lead bi-weekly and monthly performance reviews with agencies and enablers covering:
  • Platform building blocks
  • Branded content
  • Transaction media
  • Affiliate marketing
  • Livestreaming

Required Skills & Experience

Technical Expertise

• Strong understanding of the e-commerce ecosystem, particularly:
  • Shopee
  • TikTok Shop
  • Lazada
• Hands-on experience with Seller Center, Brand Portal, and marketplace algorithms.
• Proficient in analytics tools such as Power BI and platform analytics.
• Good understanding of Retail Media (Shopee Ads, TikTok Shop Ads, AMS) and SEO/SEM principles.

Leadership & Soft Skills

• Strong stakeholder management and influencing skills across internal and external partners.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, test-and-learn environment.
• Consumer-centric thinking with a passion for beauty and digital commerce.
• Ability to collaborate effectively with:
  • Platform partners
  • Local agencies
  • Brand Managers
  • Supply Chain teams
  • Regional stakeholders

Education

• Bachelor's degree in Business, Marketing, Data Analytics, Economics, or a related field.
• Strong analytical skills with advanced Excel proficiency (SQL is a plus).
• Strong business storytelling and communication skills.
• Good understanding of digital marketing KPIs and e-commerce growth drivers.

Work Experience

• Experience in digital retail operations and e-commerce.
• Hands-on experience managing marketplace and omni-channel platforms.
• Strong data analysis capabilities with the ability to translate insights into business decisions.
• Experience using analytics tools to monitor online marketing performance and drive traffic growth.
• Proven ability to work cross-functionally in a fast-paced environment.