E-Payment Settlement Officer

Key Responsibilities

Settlement Operations

• Perform daily settlement of all electronic payment transactions across all payment channels.
• Monitor settlement activities with payment switches, settlement banks, and other payment partners.
• Ensure timely settlement of customer transactions in accordance with agreed SLAs.
• Investigate and resolve settlement failures and delays.
• Identify opportunities to improve settlement and reconciliation processes.
• Recommend automation initiatives to reduce manual intervention.
• Participate in system testing and implementation of new payment products.

Reconciliation

• Perform daily reconciliation of settlement General Ledger (GL) accounts.
• Reconcile transactions across payment channels, settlement banks, and internal systems.
• Investigate and resolve reconciliation breaks within agreed timelines.
• Maintain supporting documentation and reconciliation evidence.

Exception Management

• Identify and investigate settlement exceptions.
• Resolve failed, pending, and unmatched transactions.
• Escalate unresolved issues promptly to the appropriate stakeholders.
• Maintain an exception register and track resolution to closure.

Payment Operations

• Monitor payment processing activities to ensure successful transaction completion.
• Process settlement adjustments, reversals, and corrections in accordance with approved procedures.
• Ensure all manual postings are appropriately authorized.

Reporting

• Prepare daily and weekly settlement and reconciliation proof and report.
• Produce exceptions and ageing reports.
• Report outstanding reconciliation items to management.
• Provide operational performance metrics and dashboards.

Stakeholder Management

• Liaise with payment switches, settlement banks, fintech partners, and internal teams.
• Coordinate with Technology, card business, Finance, Risk, Internal Control, and Customer Experience to resolve operational issues.
• Participate in meetings relating to payment settlements.

Operational Risk & Compliance

• Ensure compliance with internal policies, operational procedures, and regulatory requirements.
• Maintain complete audit trails for all settlement activities.
• Support internal and external audits by providing required documentation.
• Escalate operational risk events and control breaches promptly.

Requirements

Required Qualifications, Skills and Experience

• HND / B.Sc. in Accounting, Finance, Economics, Business Administration, or related field. 

• Sound understanding of electronic payment systems, banking operations, and settlement processes.

·       Minimum of 2–4 years' experience in banking operations, e-payment operations, settlement, reconciliation, or transaction processing.

• Practical knowledge of Interswitch settlement, Mastercard settlement processing, and other electronic payment schemes

·       Experience in General Ledger (GL) reconciliation, settlement exception management, and transaction investigation.

• Proficiency in Microsoft Excel and other Microsoft Office applications, with the ability to analyze large transaction volumes and prepare operational reports.

• Good understanding of banking controls, operational risk management, and regulatory requirements relating to payment operations.

• High level of integrity, accountability, and professionalism

• Strong analytical and problem-solving skills. 

Required Skills & Competencies

• Strong analytical and reconciliation skills.
• Sound knowledge of electronic payment and settlement processes.
• Understanding of banking operations and General Ledger reconciliation.
• Excellent attention to detail and problem-solving ability.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Excel and reporting tools.
• Ability to work under pressure and meet strict deadlines.
• High level of integrity, accountability, and professionalism.
• Knowledge of banking applications and payment platforms.