E-commerce Account Manager

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title : E-commerce Account Manager

Location : London

As E-commerce Account Manager, you will manage relationships with existing and new Pure Player customers, including Look Fantastic and ASOS, as well as Boots.com Omnichannel, (in addition to involvement with Amazon), through innovative and best in class retail activation strategies to drive consumer engagement, sales and profitability.

Responsibilities:

• You will be responsible for all functional sales capabilities, including: JBPs, product availability, pricing, shopper marketing and customer development, with a focus on KPIs at all times.

• Working within a small team, you will be able to really make a difference within this rapidly growing organisation.

• Adapt and implement the E-commerce global vision, strategy and execution standards focusing on SEO with best in class content, assortment and e-shelf merchandising

• Work closely and effectively with the marketing team on customer activation plans (on and off site, including PPC and Social), in line with upper funnel activity

• Build bottom-up E-commerce Customer Account Plans (JBPs) to drive the overall business which are aligned with the Consumer Business Unit objectives and customer strategies

• P&L responsibility : accountable to achieve Net Sales and Gross To Net percentage targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence

• Accurate forecasting to maximise availability on Pure Players' sites

• Strong quantitative ability and comfort with data driven decision processes, with a strong understanding of the key metrics to drive the business is expected

• Execute promotional guidelines by category and channel. Continuously evaluate ROI of trade investments amending the in-year to-go plan where necessary.

Skills & Qualifications:

• Degree level education (Commercial education, e.g., business, economics, marketing preferable)

• Minimum 2 years of E-commerce Sales experience and a total 5 year Commercial experience

• Strong understanding of the online consumer buying cycle and specific E-retailer strategies, and commercial experience in E-commerce Sales

• Ability to thrive in a fast paced, rapidly changing environment

• Attention to detail

• Strong data analysis, organising and prioritisation skills

• Microsoft Excel and PowerPoint proficiency

• Strong presentation skills within internal and external customer meetings

• Understanding of ket business functions i.e. Commercial, Finance, Technica, Supply Chain                                                                                               

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.