Dutch Speaking End User Support Specialist

Patrique Mercier Recruitment Nordic is excited to present a new opportunity for a Dutch Speaking End User Support Specialist. In this role, you will play a vital part in providing outstanding support to our Dutch-speaking end-users, addressing a wide range of technical issues associated with hardware and software. Your expertise in troubleshooting, along with your excellent communication skills, will help ensure that users have a positive experience while resolving their technical difficulties. If you are driven by a passion for technology and a commitment to user satisfaction, we invite you to be part of our dynamic team!

Responsibilities

• Provide high-quality support to Dutch-speaking end-users through various channels including phone, email, and chat.
• Troubleshoot and resolve diverse technical issues related to computer systems, software applications, and networking.
• Guide users through troubleshooting steps and offer effective solutions.
• Document support cases and solutions in the service management system accurately.
• Collaborate with IT teams to escalate complex issues when necessary.
• Keep updated with the latest products and technologies to ensure optimal support delivery.

Requirements

• Fluency in Dutch (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in a technical support, helpdesk, or similar role is preferred.
• Strong analytical and problem-solving abilities.
• Exceptional customer service and communication skills.
• Able to thrive in a fast-paced environment, working independently and as part of a team.
• Familiarity with ticketing or helpdesk software is advantageous.
• A genuine enthusiasm for technology and commitment to resolving user issues effectively.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )