Dispatcher/ Customer Service Rep
Done Plumbing, Heating, Cooling & Electrical
Apply to this jobDone! Plumbing, Heating, Cooling, & Electrical: We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the ‘go to’ service company in the area. But where would we be without the heroes on our support team? We’d rather not find out! Apply to be a Done hero today!
The Good Stuff:
- $21-26/hr - based on experience
- In-office position 5 days a week from 11:30am-8pm, weekend work required
- Great working environment
- Medical, Dental, Vision and more
- 401k with company matching
- PTO, Paid Holidays, Paid Parental Leave
Job Duties:
- Organize & coordinate daily schedules based on call priority & technician ability
- Dispatch & debrief our technicians
- Monitor performance of service techs
- Communicate with customers in a timely & effective manner
- Understand sales goals & hold team accountable
What you need:
- HS Diploma or GED
- 1+ year of dispatch or customer service experience.
- Proficiency with Microsoft Office or Google Suite
- Preferred experience using a Customer Service Software such as Service Titan
- High ability to multi-task and switch tasks quickly
- Excellent organizational skills
#Done1
Summary
Coordinate schedules, dispatch technicians, communicate with customers, monitor performance, and support sales goals.
Job title
Dispatcher/ Customer Service Rep
Experience level
1+ years
Minimum experience
1+ years exp
Industry
hvac
Location requirements
In-office in Denver, CO, no remote work allowed
Salary
$21-26/hr - based on experience
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Denver, CO, USA