Director - Transformation Value Management

The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) team in Global Servicing (GS). As a part of GSEC, the SC&I team is responsible for developing colleague and card member-facing servicing capabilities and platforms, AI and GenAI innovation, and several large-scale, Enterprise-wide transformation initiatives. Our north star is to build the most seamless servicing experiences for our card members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators— we partner horizontally across Global Servicing to move from fragmented solutions to disciplined, enterprise-ready execution, and we are always looking for talent who can help us scale the next era of servicing. The Director, Transformation Value Management within SC&I is responsible for driving value realization across the organization's strategic transformation portfolio. This role establishes the govern...