Director, Technology Operations

Position Description:

The Technology Operations Director is a pivotal role within our organization, responsible for overseeing the technological infrastructure, ensuring operational excellence, and driving innovation. This position requires a strategic thinker with a strong technical background, exceptional leadership skills, and the ability to manage complex projects, teams, and systems, and a strong continuous improvement mindset.

Core Responsibilities: 

• Strategic Planning: Contribute to developing and implementing strategic plans and roadmaps for the organization's technology infrastructure, aligning technology capabilities with business goals and objectives.
• Leadership: Lead, mentor, and manage the technology operations teams, fostering a collaborative and high-performing environment.
• Operational Management: Ensure the stability, security, and efficiency of the organization's technology systems.
• Project Management: In partnership with the Project Management Office (PMO), oversee the planning, execution, and delivery of technology projects, ensuring they are completed on time and within budget.
• Innovation: Stay abreast of and integrate emerging technological trends. Work with Business Solutions Group (BSG) to identify and implement technological solutions to drive business growth and innovation.
• Vendor Management: Manage relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements are met.
• Risk Management: Develop and enforce policies and procedures for data security, disaster recovery, and business continuity.
• Performance Monitoring: Monitor system performance and conduct regular audits to ensure compliance and identify areas for improvement.
• Budget Management: Oversee the technology operations budget, ensuring cost-effective solutions and managing financial resources effectively.
• Compliance: Develop, implement, and maintain policies to ensure compliance with internal and external best practices, regulations, and independent certifications.

 Qualifications:

• Education: Bachelor’s degree in information technology, computer science, or a related field; Master's degree a plus.
• Experience: Proven experience in IT operations or infrastructure management, with a minimum of 7 years in a leadership role.
• Technical Skills: Strong knowledge of network architecture, server management, cloud computing, and cybersecurity.
• Certifications: Relevant certifications such as PMP, ITIL, CISSP, or similar are desirable.

Necessary Attributes:

• Leadership Skills: Exceptional leadership and team management abilities, with experience in mentoring and developing staff.
• Project Management: Demonstrated success in managing large-scale technology projects from inception to completion.
• Analytical Skills: Strong problem-solving and decision-making capabilities, with the ability to analyze complex issues and develop effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

Equal Employment Opportunity Policy

BOND has a culture of and is committed to treating its employees with dignity and respect and maintaining a work environment that lives by its core values: Integrity, Commitment, Teamwork, Innovation, and Excellence.

BOND is an equal opportunity employer and abides by the requirements of the Americans with Disabilities Act (ADA) and we are committed to accommodating those with disabilities. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex/gender, national origin, age, disability, ancestry, veteran status or military obligations, sexual orientation, reproductive health decision making, genetic information, protective hairstyles, domestic violence experience or any other characteristic protected by federal, state or local laws. 

If you need assistance or accommodation due to a disability, you may contact us at [email protected] or at 617-384-6400.