Director Strategic Client Relations

• Propose, monitor, and implement the agreed global business plan for each client to support ongoing growth.
• Lead the RFQ and Tender process for your clients, working closely with different teams, regions, and products, and collaborating with partners when needed.
• Maintain clear communication with clients and CWW operations to ensure everyone understands client expectations, operational solutions, timelines, costs, and results. Handle operational issues with the appropriate team.
• Learn about the client’s structure and decision-making process, and make sure our organization works well within their system.
• Hold regular review meetings with clients, introducing new ideas and ways to improve.
• Organise strategy meetings with client executives and sponsors.
• Build strong relationships within the client's team to better understand their needs and find new opportunities.
• Create and share reports on account progress.
• Keep sales activity updates visible in Vision.
• Share industry knowledge within the team.
• Work with colleagues to stay informed about industry trends, best practices, and new market information.

Requirements

• A bachelor's degree in logistics, supply chain, or related fields is preferred.
• Candidates should have 5 to 7 years of experience in global account management, client management, sales, or consulting.
• Experience with global service delivery and account implementations is a plus.
• The role requires proven success in consultative selling and a track record of increasing client revenue and profitability.
• Demonstrated ability to quickly learn, understand, and clearly communicate key product and value proposition knowledge across different contexts.
• Strong ability to convey value propositions effectively, including to senior executives.
• Proven skill in developing strategic vision, creating action plans, and setting goals.
• Successful track record in innovative problem-solving, decision-making, project management, prioritisation, and planning.
• Robust financial understanding and analytical skills to identify key drivers of profitability.
• Effective negotiation skills, capable of handling objections and reaching mutually beneficial agreements, with experience in RFP negotiations.
• Proven ability to proactively build and maintain a broad network internally and externally to successfully navigate client organisations.
• Skilled in presenting complex ideas simply and convincingly to diverse audiences.
• Highly collaborative, with success in working within matrixed teams.
• Advanced proficiency in Excel, Word, and PowerPoint.
• Willing and able to travel frequently.