Director Service Delivery

R1 is a leading provider of technology-driven solutions that improve the patient experience and financial performance for hospitals, health systems, and medical groups. We combine deep revenue cycle expertise with an advanced technology platform powered by analytics, AI, intelligent automation, and workflow orchestration.

As Director of Service Delivery Analytics, you will lead analytics strategy and execution supporting physician billing revenue cycle operations, client service delivery, and financial performance. This highly visible role oversees teams delivering executive insights, scalable reporting, and data-driven recommendations across Customer Operations, Central Operations, Product, Technology, and client leadership. We are seeking a strategic, client-facing analytics leader who can translate complex revenue cycle data into operational accountability, executive confidence, and measurable business impact.

Here’s What You Can Expect

• Lead analytics strategy across service delivery, customer operations, and physician billing revenue cycle priorities.
• Build and develop high-performing analytics teams and emerging leaders.
• Partner with executives, operators, and clients to translate insights into action.
• Oversee reporting, KPIs, dashboards, governance, and performance frameworks.
• Use Epic Clarity and revenue cycle analytics to identify improvement opportunities across billing performance.
• Lead root-cause analysis, quantify impact, and drive corrective action.
• Advance data quality, automation, scalability, and AI-enabled analytics capabilities.

Qualifications

Bachelor’s degree required; equivalent experience may be considered in lieu of a degree.

Preferred Qualifications

Epic Resolute Professional Billing and/or PB Clarity Data Model certification.

Experience Level
Minimum of 10 years of experience, including at least 5 years leading analytics and reporting.

For this US-based position, the base pay range is $117,000.00 - $194,847.37 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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