Director of Quality for Children & Families Services

Job Summary

Catholic Charities of St. Louis is seeking an experienced leader in child welfare, family services, or behavioral health to serve as our Director of Quality for Children & Family Services. This position provides leadership and oversight for Performance and Quality Improvement (PQI) activities across our Children & Family Services ministries, including Marygrove and Good Shepherd. The Director partners with ministry leadership to strengthen program quality, accreditation and regulatory compliance, performance improvement, program evaluation, outcomes measurement, and data-informed decision-making. This centralized leadership role is responsible for fostering a culture of continuous improvement while ensuring children, youth, and families receive high-quality, safe, and mission-driven services. This position is based primarily at our Marygrove and Good Shepherd ministry locations. The base salary begins at $78,000 annually, with a higher starting salary available based on relevant education, child welfare or human services leadership experience, and demonstrated expertise.

Job Responsibilities

• Lead all PQI efforts, including implementation of the performance improvement plan and facilitation of data-driven evaluation with program and department leaders.
• Oversee accreditation readiness, licensure compliance, and adherence to regulatory and contractual performance standards.
• Maintain systems for qualitative and quantitative data collection, ensuring accurate monthly, quarterly, and annual reporting.
• Produce tailored performance reports for senior leaders, funders, and stakeholders; respond to ad-hoc data needs.
• Lead internal file audit and case record review processes, identify trends, and support corrective action planning.
• Support development and revision of policies and procedures related to quality, area of compliance, and accreditation.
• Facilitate and disseminate information related to PQI processes, documentation standards, confidentiality/privacy requirements, and regulatory expectations, including coordination of training and educational support as appropriate.
• Administer client and staff satisfaction surveys, analyze results, and guide action planning.
• Serve as HIPAA Privacy Officer (if applicable), overseeing privacy standards and record-request processes.
• Collaborate with grants, development, and research teams on evaluation and reporting needs.
• Support service-line-specific quality requirements (behavioral health, child welfare, senior services, homelessness services).
• Participate in organizational quality committees and act as liaison between Ministry Office and service-line leadership.
• Other duties as assigned.

Job Requirements

• Bachelor’s degree in a related field required; Master’s preferred, with 5+ years experience in quality improvement, compliance, or program evaluation.
• Demonstrated experience leading accreditation, regulatory compliance, and continuous improvement initiatives.
• Strong analytical ability with experience in data validation and reporting and use of electronic client record systems.
• Knowledge of regulatory standards (Joint Commission, HIPAA, state licensing, ASAM, Medicaid, HUD, 42 CFR Part 2).
• Experience developing and delivering staff training on quality, compliance, and documentation.