Director of Liability - MSI

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

Director, Liability Claims plays an integral part of the MSI Claims team which partners with others to deliver a high level of claims handling and advocacy across liability claims exposure for MSI products. This individual will foster a creative environment to bring forth the skills and talents of department team members and our partners.  The Director, Liability Claims will also establish the immediate and long-term goals and objectives for liability exposure claims handling and advocacy across the department while developing innovation through technology, data insights and other resources.

PRIMARY RESPONSIBILITIES:

• Responsible for leading and managing the day-to-day activities of a group of Claims professionals and third party partners.
• Develop the technical and leadership skills of Claims Managers and Claims colleagues.
• Acts as an expert in managing insurance claims on an individual and portfolio level, and is utilized as a trainer and mentor within their technical expertise.
• Maintains expert level knowledge and experience in insurance claims handling and risk mitigation techniques.
• Maintain and develop relationships and effectively communicate with a diverse range of clients, carriers, TPA’s and colleagues.
• Responsible for the strategic vision coupled with tactical execution of risk mitigation plans.
• Learning and Development of Claims Consultants and other Claims Colleagues as necessary.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficient in MS Office Word and Excel with the ability to learn new system programs and technologies.
• Supply the highest quality support to stakeholder groups, TPA’s, adjusters and customers through expert communication, diligence, organization and expedient follow-up.
• Facilitate communication between TPA’s, carriers, legal team when escalations or claims related matters arise and require review or discussion for resolution.

EDUCATION & EXPERIENCE:
 

• Bachelor’s degree or equivalent experience preferred
• At least 5+ years of management experience overseeing a team of five or more colleagues in the claims administration field.
• Must have 10+ years of experience within a client/customer facing role and preferably insurance industry related.

IMPORTANT NOTICE:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.