Director of Custodial Services

Overview

Fortune 500 Facilities Management Company is looking for a Director of Custodial Services to join their team supporting their higher education client in the Durham, NH area.As a Director of Custodial Services, you will plan, manage, and guide multiple contracted services for a client to meet operating and financial goals, client objectives, and customer needs. Services include custodial services. Our Facilities Directors are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Responsibilities

• Leads a team that provides operational expertise in contracted custodial services while providing hands-on management of operations. 
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. 
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. 
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. 
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. 
• Ensures compliance with company standards of operation including safety standards and Business Conduct Policy at all times.

Qualifications

• Experience leading a team of custodial employees, preferably in a Higher Education environment
• Bachelor's degree level education highly preferred in an area of Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.