Director of Clinic Operations

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

FTE: 1.0, Shift: Days, Schedule: Business Hours

Position Summary

The Director of Clinic Operations provides operational oversight and strategic leadership for a network of ambulatory clinics, ensuring the delivery of high-quality, patient-centered care. Reporting directly to the Assistant Vice President or Chief Operating Officer, this role is responsible for driving performance across clinical, financial, and administrative domains. The Director leads a team of clinic managers and collaborates with physicians, staff, and executive leadership to optimize workflows, enhance patient experience, and achieve organizational goals.

Responsibilities

• Drive operational excellence across clinics by standardizing policies, procedures, and performance metrics, while overseeing key functions including finance, marketing, HR, IT, and ancillary services.
• Act as a key liaison with internal and external stakeholders - while collaborating with clinical dyads and executive leadership to foster provider engagement and alignment, and representing service lines in professional organizations and strategic partnerships.
• Lead the creation and execution of innovative care models and service delivery enhancements, support managed care and third-party contracting initiatives, and contribute to compensation and reimbursement strategies as needed.
• Ensure adherence to regulatory requirements and accreditation standards, while maintaining accountability for meeting approved performance targets and reporting outcomes.
• Support strategic initiatives to improve clinical, operational, and financial performance, expand market access, and drive innovation and quality through collaboration with clinical dyads and executive leadership.

Requirements

• Bachelor's Degree required or comparable years of related experience
• Master’s degree in healthcare administration, public health, business administration or related clinical area preferred
• 5-7 years' experience in healthcare administration/management

About Capital Medical Center 

MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center — all delivered with compassion and integrity. 

 

About the Olympia Community 

As Washington’s capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes — perfect for outdoor enthusiasts. 

 

Why MultiCare? 

 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life. 

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $124,425.60 - $179,046.40 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.