Director, Member Experience (Process Improvement) - REMOTE

Job Summary The Director, Member Experience is responsible for developing, implementing, and monitoring a successful strategy to achieve Molina’s Medicaid membership retention goals & objectives across the enterprise for the Medicaid lines of business (TANF, ABD, Expansion, CHIP) including similar solutions for other LOBs (Medicare, Marketplace) as appropriate. This position is accountable for the development of enterprise strategies that lead to membership growth and retention. The ideal candidate would be curious, enjoy cross functional collaboration, and have a proven track record of creating and implementing successful strategies to improve member/customer satisfaction. This role will be full-time remote and healthcare/pharmacy experience is highly preferred. Knowledge/Skills/Abilities - Identify and drive process improvements to enhance the member and provider experience. - Develop strategies to alleviate pain points in areas such as pharmacy, network and provider rela...