Director, Customer Experience (IT Solutions / QNXT & Salesforce) - REMOTE

Job Summary This role, on the Customer Experience team, will be responsible for technically based projects like liaising with IT to upgrade Salesforce or create visions for technical solutions that improve the overall member/provider/customer experience. The ideal candidate will have a strong understanding of technical healthcare systems (Salesforce, QNXT, etc.) and is able to translate technical knowledge into business requirements. In partnership with Plan Growth Leaders, the Director, Customer Experience is responsible for developing, implementing and monitoring a successful strategy to achieve Molina’s Medicaid membership retention goals & objectives across the enterprise for the Medicaid lines of business (TANF, ABD, Expansion, CHIP) including similar solutions for other LOBs (Medicare, Marketplace) as appropriate. This position is accountable for ensuring Growth Leaders and the State Plans achieve established Medicaid membership growth goals related to retention. Knowledge/...