Director, AI Operations

Core Responsibilities 

AI Strategy & Portfolio Management 

• Lead the strategy, governance, prioritization, and execution of the OSD AI portfolio, ensuring alignment with business objectives, operational priorities, and organizational strategy. 

• Develop and manage the AI roadmap, including use case identification, investment prioritization, implementation planning, and measurement of business outcomes. 

• Evaluate and prioritize AI opportunities based on business value, operational impact, scalability, implementation feasibility, and return on investment. 

• Directing the implementation of operational policies to enhance organizational effectiveness and strategic execution. 

• Leading the design and execution of business strategies to enhance operational efficiency and effectiveness. 

Operational Transformation & Business Impact 

• Drive operational excellence through AI-enabled workflow transformation, process optimization, automation, and continuous improvement initiatives. 

• Establish performance metrics, dashboards, and reporting that provide visibility into workflow health, operational performance, adoption, and business outcomes. 

• Guiding cross-functional teams in the integration of analytics and business performance data for robust strategic decision-making and investment prioritization support. 

• Driving the optimization of business processes to improve overall performance and market positioning. 

• Steering the evaluation and refinement of operational policies to support dynamic business needs. 

• Facilitating the alignment of financial and business analytics to inform and influence key strategic initiatives. 

• Managing the analysis and communication of management data to support operational decisions and highlight areas for improvement. 

• Aligning business processes within functional areas to the broader strategic objectives of the organization. 

Cross-Functional Leadership & Delivery 

• Partner across Operations, Product, Engineering, Data, Analytics, and AI Strategy teams to deliver scalable AI-enabled solutions. 

• Lead cross-functional governance, operating rhythms, and delivery reviews to ensure successful execution and realization of business value, meeting technical and enterprise objectives. 

AI Enablement & Adoption 

• Champion responsible AI adoption by developing frameworks, standards, best practices, and governance processes that support safe and effective implementation. 

• Drive organizational AI fluency through enablement programs, knowledge sharing, and capabilities that empower teams to leverage AI solutions effectively. 

• Cultivating a culture of continuous improvement, innovation, experimentation, and continuous learning to foster operational excellence and strategic growth. 

• Championing the adoption of innovative operational practices to maintain a leading edge in business operations. 

People Leadership & Organizational Capability 

• Lead and develop a high-performing accountable, collaborative team responsible for AI program execution, operational enablement, and business transformation initiatives. 

• Serve as a trusted advisor to senior leaders on AI enablement, operational transformation, organizational effectiveness, and change management. 

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 

• Other duties and responsibilities as assigned. 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Support a culture of inclusion in how you work and lead. 

• Do what's right for each other, our customers, investors and our communities. 

• Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.