Job Description Summary

This role serves as the primary technical point of contact for our on-site workforce, ensuring a seamless digital experience. This role combines hands-on technical troubleshooting with strategic collaboration. You will act as an IT concierge for end users while partnering closely with the DT Site Leader to drive, execute, and localize the site's digital roadmap, ensuring all infrastructure and solutions align with global standards and business objectives.
The role is based in Sesto San Giovanni PT factory

Job Description

Job Description

In this role, you will:

  • Provide high-touch, skilled troubleshooting for end users to resolve workplace-related IT issues efficiently.

  • Serve as the primary contact for local IT issues, including client hardware, mobile devices, wireless connectivity, AV/conference room systems, and physical network infrastructure.

  • Maintain and resolve all open incidents and tasks within the local ticket queue in a timely manner, adhering to established Service Level Agreements (SLAs).

  • Provide physical "hands and eyes" support for global IT teams, assisting with remote infrastructure tasks that require on-site presence.

  • Deliver a customer-centric support experience, leveraging available tools and resources to resolve issues for both corporate and on-site clients.

  • Build and maintain strong working relationships with site stakeholders, acting as a trusted advisor for Digital Workplace Solutions and premium user experience procedures.

  • Partner directly with the DT Site Leader to develop, implement, and support the localized DT roadmap, ensuring site-specific needs are met while maintaining alignment with global objectives.

  • Act as a champion for digital transformation; identify new capabilities driven at the corporate level and actively promote GE Vernova’s “re-use” strategy whenever possible.

  • Oversee the stable operation of core and non-core infrastructure, ensuring robust business continuity planning and execution.

  • Ensure all business activities adhere strictly to corporate policies, IT security protocols, and compliance standards as defined by the CISO organization.

  •Communicate complex technical information effectively—both orally and in writing—to stakeholders at all levels of the organization, translating technical challenges into business-relevant updates.

  • Apply analytical expertise to identify and resolve issues, maintaining composure and effectiveness in complex, high-pressure situations.

Qualifications

• High School Diploma.
• Relevant related experience.
• Must be speak English as a second language

Technical Expertise:

• Windows 7 and 10
• MAC OS
• Skype Meeting and Skype Broadcast
• AV Cisco Telepresence equipment
• MS Office 365
• Service Now
• Proven skills in industrial computing and networks

Business Acumen:

• Experience in mission critical IT operations support environments
• Ability to effectively interface with all levels of the organization and external customers
• Experience working in a global organization

Personal Attributes:

• Passion for technology and learning
• Strong listening skills
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Strong interpersonal skills
• Strong team player - collaborates well with others to solve problems and actively incorporates
• Effective problem identification and solution skills
• Proven analytical and organizational ability
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

Additional Information