Digital Project Manager/Account Manager

Have you worked in a Digital Marketing Agency before?

Do you enjoy owning the process end to end ensuring all the parts are moving in the right direction?

At our client, Project Manager/ Account Managers own fulfillment end-to-end and are accountable for client success, performance, and growth.

They do not personally run ads or build GHL funnels but everything that happens in fulfillment runs through them.

ROLE SUMMARY

You are the owner of the client outcome.

From the moment a client pays until they are consistently growing revenue, the Project Manager/ Account Manager is responsible for:

• Making sure every step of fulfillment happens correctly
• Coordinating specialists (media buyers, copywriters, editors, GHL experts)
• Proactively communicating progress and performance
• Catching issues early and fixing them
• Ensuring clients see results, clarity, and momentum

If fulfillment breaks, stalls, or underperforms this role owns fixing it.

WHAT THEY ARE / ARE NOT

THEY ARE:

• The single point of ownership for the client
• Responsible for success, performance, and retention
• A coordinator of specialists, not a doer of specialist tasks
• Measured on results, not friendliness

THEY ARE NOT:

• The media buyer
• The GHL expert
• The copywriter
• The editor

Those roles report into fulfillment, but the Project Manager/ Account Manager owns the outcome.

CORE RESPONSIBILITIES (END-TO-END FULFILLMENT) are responsible for every step of fulfillment, including:

• Owning the client relationship after close
• Running onboarding and ensuring systems are live
• Coordinating content production, ads, and funnels
• Enforcing timelines and deliverables
• Reviewing work for quality and brand alignment
• Green-lighting launches
• Monitoring performance and pipeline health
• Communicating results and next steps weekly

They ensure nothing falls through the cracks.

PERFORMANCE OWNERSHIP (NON-NEGOTIABLE) are accountable for:

• Client growth and retention
• Appointment volume and pipeline health
• Cost per appointment efficiency
• Content velocity and quality
• Clear weekly communication

They are expected to understand performance metrics, even if they are not the technical executor.

Requirements

THE 10 CORE HABITS WE EXPECT (BUILT INTO THE ROLE)

Our Project Managers/Account Managers consistently demonstrate these behaviors:

1.Frequent, proactive communication

Clients never chase for updates, weekly updates are standard.

2. Strong relationship ownership

They build trust while still holding boundaries.

3.Brand alignment vigilance

They ensure all content and ads “feel like the client.”

4.Obsessed with results

Performance is always visible and explained.

5.Proactive problem-solving

Issues are raised early with solutions, not excuses.

6.Clear expectations & transparency

No over-promising. No surprises.

7.Extreme ownership

No blame-passing. Ever.

8.Acts as an extension of the client’s team

Thinks in “we,” not “you.”

9.Consistency over time

Same level of care in month six as month one.

10. Listens to and implements feedback

Clients feel heard and see action taken.

REQUIRED BACKGROUND

Candidates must have experience in at least one of the following:

• Marketing or lead generation agency
• High-ticket service fulfillment
• Managing multiple client accounts simultaneously
• Performance-driven or operations-driven environments They must be comfortable managing 10-15 active clients.

REQUIRED TRAITS

We are looking for people who are:

• Highly organized
• Comfortable enforcing deadlines
• Calm under pressure
• Process-driven
• Metrics-aware
• Ownership-oriented

Success in this role is measured by:

• Client retention
• Performance consistency
• Fulfillment execution quality
• Clear, proactive communication
• Minimal escalation needed

This role is best suited for someone who:

• Wants real responsibility
• Is comfortable being accountable
• Enjoys running systems and people
• Takes pride in client wins

This is not a passive role.

This is an ownership role.

Benefits

Fully Remote

Time Zone: US working hours

Salary $2000.00- $3000.00